Returns

If you would like to exchange or return a product, no problem! We are a family-owned, small business and stand behind the quality of our handcrafted products. We want you to be happy with your willow purchase. 

You are welcome to exchange all new condition products in its original form for a product(s) of equal or lesser value. Returned items must have no visible signs of wear or use. 

Returns and exchanges are allowed within 30 days of your purchase. We cannot accept returns or exchanges on any items after 30 days of the date of purchase. Please email, info@willownola.com for return coordination.

Please allow up to 3 weeks for returns/exchanges to be processed. If you requested an exchange, it could take up 10 business days after we receive your return for the new item to ship.

Damaged Items

If the item you received is damaged, please email and send photos of the damaged goods to info@willownola.com within 5 days of receiving the product, and we will ship you a replacement item. We cannot accept any claims for damaged or missing merchandise after five business days of receipt of the goods. We appreciate that you open the box and check the order within the 5-day time frame.

Shipping for Returns

We will be happy to cover the shipping costs back to you for the exchange. However, we ask that you cover the shipping charges back to willow. Please email info@willownola.com to coordinate the return or exchange. Original shipping costs are not refundable. Depending on your location, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, please use a trackable shipping service or consider purchasing shipping insurance. 

Refunds

Once your return is received and inspected, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Only regular priced items may be refunded. Sale items, gift cards and personalized engraved boards are also final sale, no returns are allowed.

Please email info@willownola.com with any additional return questions.